Last updated: 21.09.2026
This Delivery & Return Policy applies to physical products purchased through MEO Teknoloji ve Yazilim A.S. ("MEO", "we", "us", or "our") at www.meonow.com. For SaaS platform subscription terms, please refer to our Terms of Service.
1. Delivery Information
Order Processing Time: Orders placed and confirmed before 14:00 (Istanbul time) are shipped the same day; later orders ship the next business day. This period may be longer during campaigns and peak periods.
Delivery Time: Deliveries within Turkey are generally made within 3-5 business days. Delays caused by the shipping company are not the responsibility of our company.
Shipping Fee: Shipping within Turkey is 79 TRY. Shipping is free on orders of 299 TRY and above. The threshold is calculated on the product total, excluding the shipping fee.
Shipment Tracking: You will be sent a tracking number when your order is shipped. You can track your shipment online.
2. Return Eligibility
Statutory right of withdrawal: under Consumer Protection Law No. 6502 you may withdraw within 14 days of receiving the product, without giving a reason.
MEO's commercial commitment: in addition to that statutory period, we extend the return window to a total of 30 days from delivery. This is the 30-day return promise shown on our product pages. Returns after day 14 are handled under this commitment rather than the statutory right.
Return shipping is at MEO's expense in both cases.
The product to be returned must be:
- Unused and undamaged
- In its original packaging with all accessories
The following products are not eligible for return:
- Products that are custom-made or personalized
- Products that have been used or whose seals have been broken
- Products whose resale value has been compromised
3. Return Process
To initiate a return:
- Send your return request to meo@meonow.com with your order number
- After approval, you will be sent a return shipping code
- You can send the product back to us free of charge using this code
A refund will be issued within 5 business days at the latest after we receive the product. The return process may vary depending on the payment method you used.
4. Damaged or Defective Products
If there is any damage to the packaging upon delivery, please have the courier prepare a damage report.
If you receive a faulty or damaged product, please contact us within 48 hours. After the product is inspected, a free exchange or refund process will be initiated.
5. Refund Policy
Refunds are processed using the same payment method as the original purchase:
- Credit card refunds will be reflected in your account within 3-7 business days, depending on your bank
- Bank transfer refunds are processed within 5 business days
- For marketplace purchases, refund timelines follow the respective marketplace policies
To expedite the completion of your return process, we kindly request that you include a note with your order number along with the product.
6. SaaS Subscription Cancellation
For MEO platform subscriptions:
- You may cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of the current billing period
- No refunds are provided for partial billing periods
- Your data will be retained for 90 days after cancellation, after which it will be securely deleted
7. Contact
For any questions about delivery and returns, you can contact us at:
MEO Teknoloji ve Yazilim A.S.
Gorukle Mh. Universite-1 Cd. No:933/B006 Nilufer, Bursa, Turkiye
Email: meo@meonow.com