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Data Deletion Request

Last updated: April 2026

MEO Teknoloji ve Yazilim A.S. ("MEO") respects your right to control your personal data. This page explains how you can request the deletion of your data and what happens when you do.

1. How to Request Data Deletion

You can request the deletion of your personal data by:

  • Email: Send a deletion request to meo@meonow.com with the subject line "Data Deletion Request"
  • In your email, please include:
  • Your full name
  • The email address associated with your MEO account
  • A description of what data you would like deleted (or "all data" for complete deletion)
  • Any additional information to help us verify your identity

You may also exercise your right to erasure through your account settings, where available.

2. What Gets Deleted

Upon a verified deletion request, we will delete the following data:

  • Your account profile information (name, email, phone, company)
  • Your content (micro pages, QR configurations, NFC settings)
  • Your analytics and usage data
  • Your preferences and settings
  • Any stored communications

The following data may be retained even after deletion:

  • Billing and transaction records (required by Turkish Commercial Code for 7 years)
  • Data required to comply with legal obligations
  • Anonymized or aggregated data that can no longer be linked to you
  • Logs and records needed for fraud prevention and security

3. Processing Time

We will process your deletion request as follows:

  • Acknowledgment: Within 3 business days of receiving your request
  • Identity Verification: We may ask for additional information to verify your identity
  • Deletion: Within 30 days of verifying your request
  • Confirmation: We will send you a confirmation email once deletion is complete

In complex cases (e.g., data stored across multiple systems or involving third-party processors), the process may take up to 90 days. We will inform you if additional time is needed.

4. Effects of Data Deletion

Please be aware that once your data is deleted:

  • Your MEO account will be permanently closed
  • All your QR codes and NFC touchpoints will stop functioning
  • All micro pages you created will become unavailable
  • Your analytics history will be permanently removed
  • This action cannot be undone

We recommend exporting your data before submitting a deletion request. You can do this through your account settings or by contacting us.

5. Third-Party Data

If you have used MEO to collect data from your own end users, you are responsible for responding to their deletion requests. MEO will assist you in fulfilling such requests in accordance with our Data Processing Agreement.

If a deletion request is received from an end user of a MEO Member, we will forward the request to the relevant Member and assist as needed.

Your right to request data deletion is supported by:

  • KVKK (Turkish Personal Data Protection Law) Article 11
  • GDPR Article 17 (Right to Erasure / Right to be Forgotten)
  • Other applicable data protection laws in your jurisdiction

Please note that the right to erasure is not absolute. We may decline a deletion request if the data is necessary for compliance with a legal obligation, the establishment, exercise, or defense of legal claims, or other lawful purposes as outlined in GDPR Article 17(3) and KVKK.

7. Contact

For data deletion requests or questions, please contact us at:

MEO Teknoloji ve Yazilim A.S.
Gorukle Mh. Universite-1 Cd. No:933/B006 Nilufer, Bursa, Turkiye
Email: meo@meonow.com

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